RETURNS & EXCHANGES

It's our goal to make sure you're happy with your purchase. For any reason you're not happy with an item, Rose Hijab happily accepts returns within 5 days of obtaining your order with the expections unworn, unwashed, undamaged, or defective merchandise. We'll refund you in the form of the original payment or store credit, whichever you want.

Our promise: our products are free from manufacturing defects, and we will credit any defective item for a refund.

In the case of returns, the shipping costs of the return will be deducted from the refund. A return label will be provided for returns within the United States.

We reserve the right to send back any product with visible signs of wear. Sales items are final sale and can't be refunded.

How to Complete a Return Returns are quick and easy with our online system!
In the event that you would like to return the items you purchased, you may create a pre-paid Rose shipping label by following the steps provided below. Please note that we charge a shipping fee for returns. This amount will be deducted from your refund.
  1. Login to your Rose hijab account and open your Order History.
  2. Locate the order number for the items you’re returning.
  3. Then go to return rose hijab.com Enter your order number and postcode.
  4. 4. Choose the item(s) you would like to return.
  5. Simply select “Return Item” and complete the form.
  6. Then choose whether you would like (A) Shop rose hijab instantly with your return value, (B) receive store credit to shop at a later stage, or (C) a refund back to your original payment method.
  7. Print out the return label, ensure that your return is securely packaged (including their original packaging and packing slip), and send it back to us.

How to Complete an Exchange

You can exchange your items with your store credit immediately during the return process. Shipping costs are deducted from your store credit for returns and exchanges.

  1. Login to your Rose hijab account and open your Order History.
  2. Locate the order number for the items you’re exchanging.
  3. Then go to returns. Rose hijab.com. Enter your order number and postcode.
  4. Choose the item(s) you would like to exchange.
  5. First, click the option provided that is NOT “Return Item”. (Either “Exchange for new size/color” or “Replace Item”).
a) Option A: If you’re looking to replace the same item due to a defect or simply exchange for a different size, follow the prompts indicated.
b) Option B: If you would like to exchange the item for a totally different product, click “shop with return credit” and then complete the form about your return. Then choose “Shop Now” to shop instantly with your return value and select the new item you would like in the exchange.
  6. Print out the return label, ensure that your return is securely packaged (including their original packaging and packing slip), and send it back to us.

Rose hijab assumes no responsibility for shipping fees or lost returns. We do not dispatch shipments for exchanges until your shipment is in transit. You will be reimbursed for the items returned, not for the shipping costs.